ho77's Privacy Policy

1. Introduction

ho77 is a trusted online casino and betting platform serving players in Bangladesh. This Privacy Policy ("Policy") provides a full explanation of how personal information collected about you while using our website and services is managed.

By using ho77's services, you are considered to have given your consent to the collection and use of your information in the manner described in this Policy. Please read this Policy carefully. If you disagree with anything, please contact us.

2. What Information We Collect

ho77 may collect various types of information to ensure service quality and improve your experience.

2.1 Personal Identification Information

The following information may be collected during account registration and when receiving services:

• Full name
• Date of birth (for age verification — services are provided only to those aged 21 and above)
• Email address
• Phone number
• National ID or passport details (for identity verification purposes)

2.2 Financial Information

Information required to process transactions, such as:

• bKash, Nagad, Rocket account numbers
• Bank account details (for bank transfers)
• Deposit and withdrawal history

We never store your full payment PIN or password. All financial information is transmitted securely via SSL encryption.

2.3 Technical Information

The following information may be collected automatically when you visit the website:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and session duration
• Referral URL
• Cookies and session data

2.4 Gaming Activity Information

The following information is recorded to ensure responsible gaming and maintain service quality:

• Play history and betting records
• Login times and session details
• Bonus and promotion usage information

3. Methods of Data Collection

ho77 may collect your information in the following ways:

• Direct collection: You provide information directly when you create an account, fill out a form, or contact us.
• Automated collection: Information about your browsing behaviour is collected through cookies, web beacons, and similar technologies.
• Through third parties: Necessary information may be collected from identity verification services or payment gateways.

3.1 Cookie Policy

We use cookies on our website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required for login sessions and core site functionality.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyse user behaviour on the site and improve services.

You can disable cookies by changing your browser settings. However, this may limit some functionality of the site.

4. Purposes of Using Information

Collected information is used for the following purposes:

4.1 Service Delivery and Management

• Account creation and management
• Deposit and withdrawal processing
• Providing bonuses and promotions
• Ensuring customer service and support

4.2 Security and Verification

• Identity verification and age confirmation (for users 21+)
• Preventing unauthorised access to accounts
• Preventing fraud and money laundering
• Maintaining overall site security

4.3 Service Improvement

• Analysing and improving user experience
• Identifying and resolving technical issues
• Developing new features and services

4.4 Responsible Gaming

We analyse gaming activity data to ensure responsible gaming. If a user's behaviour shows signs of a problem, we take steps to provide support. For more details, visit our Responsible Gaming page.

5. Information Sharing and Disclosure

ho77 does not sell or rent your personal information to third parties. However, information may be disclosed in the following circumstances:

5.1 Service Provider Partners

Limited information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical support. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.

5.2 Legal Obligations

Information may need to be disclosed in response to legal proceedings, court orders, or lawful requests from government authorities.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

6. Data Retention and Security

6.1 Retention Period

Your information will be retained for as long as your service is active, and after it ends, for as long as necessary to meet legal obligations, resolve disputes, and for protection purposes.

6.2 Security Measures

ho77 adopts industry-standard security measures to keep your information safe:

• SSL encryption: All data transfers are secured with the highest standard of SSL encryption.
• Firewall protection: Advanced firewall systems are in place to prevent unauthorised access.
• Access control: Only authorised staff have access to personal information.
• Regular audits: The effectiveness of security measures is verified on a regular basis.
• Data encryption: Stored sensitive information is kept in an encrypted state.

It is not always possible to make data transmission over the internet completely secure. However, we use every effort to ensure your information is kept safe.

7. Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request restriction of processing of your information in certain circumstances.
• Right to object: The right to object to certain types of data processing.
• Right to data portability: The right to receive your information in a structured format where applicable.

If you wish to exercise these rights, please contact us. We will respond to your request as quickly as possible.

8. International Data Transfers

Our servers may be located in various countries. Even if your information is transferred outside your country, we ensure that the same standard of privacy and security is maintained in all locations. All transfers are completed in accordance with international data protection standards.

9. Children's and Minors' Privacy

ho77's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If you believe information from a minor has been collected, please contact us immediately — that information will be deleted without delay.

10. Third-Party Websites and Services

Our website may contain links to third-party services. These external services have their own privacy policies and are not under ho77's control. We recommend reading the privacy policy of any third-party site before visiting it.

11. Changes to the Policy

ho77 reserves the right to change, amend, or update this Privacy Policy at any time. For significant changes, we will post a notice on the website. The "Last Updated" date at the top of this page always indicates the date of the currently applicable policy.

If you continue using ho77's services after a policy change, you will be considered to have agreed to the revised policy.

12. Contact and Complaints

If you have any questions, concerns, or wish to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Contact us directly via 24/7 live chat
• Language: Support is available in Bengali and English

We will review your request and respond as quickly as possible, and will make every effort to resolve any issue.